Real answers.
From real humans.
Most answers live below. If you can't find what you need, email us at support@snim.io, we reply within 24 hours on weekdays.
Connecting Gmail
One-click OAuth. Snimio reads via IMAP, your Google password never touches our servers.
SetupConnecting Outlook
Microsoft Graph OAuth. Multi-account, multi-tenant. Works with personal and work accounts.
SetupConnecting IMAP / EWS
App passwords or OAuth, TLS 1.3. Fastmail, Proton Bridge, Tutanota, custom IMAP, all supported.
Daily useReading your Day Brief
How the morning view is generated, what counts as "urgent", and how to retrain it.
Daily useSending AI replies
Three drafts per thread, tone-of-voice learning, when to edit and when to send.
Daily useKeyboard shortcuts
All ~30 shortcuts. The eight you'll use every day. Cheatsheet inside the app at ⌘?.
Tone & AITraining Snimio on your voice
How tone-of-voice learning works, what data it uses, and how to reset.
Tone & AIMulti-language replies
NL · EN · DE · FR · ES, Snimio detects the thread language and matches.
BillingPlans, trials and cancelling
How the 14-day trial works, when you get charged, how to switch plans or cancel.
SecurityData & privacy basics
What stays local, what leaves your device, and what we delete after 30 seconds.
TroubleshootingSync issues
IMAP IDLE drops, OAuth refresh failures, Outlook throttling, common fixes.
TroubleshootingAI suggestions look off
Reset tone-of-voice, switch model, file a bug, when to do which.
Email a human.
No chatbots, no ticket forms. The same five people who build Snimio answer your email.